Equal Opportunities Policy
All staff and patients are required to adhere to their obligations under the 1988 Equal Opportunities Act. Persons that behave in a manner that is not supportive of this Act may be asked to leave the premises.
For further details, please follow this link: http://www.eoc.wa.gov.au/Index.aspx
Data Protection and Confidentiality Policy
Personal information gathered from patients will only be used for their treatment and care. Vestrum values the personal privacy of its patients.
Vestrum will do all in its power to store patient data securely, in a secure location and allow access to patient information to those within the organisation that require it for treatment or review.
Patients wishing to view their data will be required to provide photo identification and will not have access to any other data than their own.
Vestrum uses a paper free data storage system.
Any new patient appointment not attended requires a new referral from your general practitioner. Please cancel at least 24 hours prior to your appointment; cancellations made in good time can be re-scheduled. A SMS text reminder is sent out the day before your appointment.
Vestrum uses a medical best practice approach to treatment and will only perform procedures that comply with accepted clinical guidelines.
Vestrum reserves the right to refuse treatment, which is considered by the consultant to be inappropriate or unlawful.
Payment of any ‘out- of-pocket fee’ must be paid in full immediately after an appointment or clinical treatment/procedure.
For surgical procedures carried out in hospital, payment shall be made prior unless the patient is an eligible public patient in the public hospital or a private patient with the appropriate level of private health cover. A payment plan can be agreed by prior arrangement.
All persons who feel the need to make any type of complaint or comment will be dealt with respectfully and confidentially where appropriate. Vestrum will endeavour to resolve issues raised in a satisfactorily and timely manner.
Vestrum also values positive feedback regarding patient experience and will pass appropriate comments to deserving members of staff.
All feedback from patients and referrers is welcome. Please contact our reception staff by email – firstname.lastname@example.org – with your comments.